Vic Sun
Verified Specialist1 studiesHome Improvement Omnichannel AI Architect
Channel Automation
"Omnichannel AI appointment setting across SMS, video, email, and IVR with built-in TCPA opt-in compliance."
Vic Sun is the co-founder of Channel Automation. As former home services business operators, his team designs omnichannel AI appointment-setting systems spanning SMS, video, email, and interactive voice response (IVR). The platform features dead-lead reactivation engines and automated TCPA compliance guardrails built directly into every communication sequence.
Verified Client Deployments & Human Safety Checks
Every case study below requires documented proof of human oversight, error prevention safeguards, and measurable business ROI.
Omnichannel Lead Reactivation & TCPA Compliance for Home Improvement Contractors
Client Bottleneck & Problem
Contractors sitting on 5,000+ past homeowner leads had no compliant way to re-engage past bids without risking TCPA fines or spam complaints.
Solution Architecture
Omnichannel outreach system utilizing AI SMS, personalized video snippets, and email sequences with strict opt-in verification and double consent check.
"Built-in TCPA compliance checkpoint: automated outreach only triggers on verified consent records, instantly halting upon opt-out request."
Failure Safeguards & Circuit Breakers
Any homeowner expressing dissatisfaction or requesting cost adjustments is routed immediately to a dedicated senior sales representative.
Quantified ROI & Business Outcome
Reactivated $140,000 in booked home improvement projects from dormant customer databases within 90 days.